Retailing
Our Customers
The customer shopping experience
Not surprisingly, bulky goods retailing is extremely popular with Australians who wholeheartedly support the concept with an estimated spend of $44.9 billion per year on bulky goods items.
Today’s bulky goods consumers are particularly attracted to the high level of competition on price, range and service available from the various retailers.
And they’re destination shoppers, rarely combining shopping for bulky goods with trips to other retail categories such as grocery items, clothing and so on.
Over recent years bulky goods retailers have tended towards clustering together in homemaker centres or out-of-centre clusters where they can achieve critical mass.
Not only do bulky goods customers want low prices and easy access to retailers at the one location, they also demand parking facilities so they can travel by car and transport goods home themselves.
Consideration to public safety is of primary importance in all bulky goods retail developments. Customer transport needs plus the regular goods transport, loading and unloading requirements mean infrastructure must be designed around constant large as well as smaller vehicle use.
The Association is committed to working with all stakeholders, in particular the government, planners and developers, to improve under-standing of bulky goods customers’ and retailers’ needs to create a safe and enjoyable shopping experience in successful retail developments.
Today’s bulky goods consumers are particularly attracted to the high level of competition on price, range and service available from the various retailers.
And they’re destination shoppers, rarely combining shopping for bulky goods with trips to other retail categories such as grocery items, clothing and so on.
Over recent years bulky goods retailers have tended towards clustering together in homemaker centres or out-of-centre clusters where they can achieve critical mass.
Not only do bulky goods customers want low prices and easy access to retailers at the one location, they also demand parking facilities so they can travel by car and transport goods home themselves.
Consideration to public safety is of primary importance in all bulky goods retail developments. Customer transport needs plus the regular goods transport, loading and unloading requirements mean infrastructure must be designed around constant large as well as smaller vehicle use.
The Association is committed to working with all stakeholders, in particular the government, planners and developers, to improve under-standing of bulky goods customers’ and retailers’ needs to create a safe and enjoyable shopping experience in successful retail developments.